Gift cards are delivered by email and contain instructions to redeem in your confirmation email.
No additional processing fees apply.
No returns & no refunds on gift cards.
Gift cards do not expire.
Dollar value options presented are in CAD and are converted to your chosen currency.
Answers to frequently asked questions that customers have.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE OR CANCEL IT?
A: Unfortunately, orders CANNOT be modified once they have been confirmed. Our Customer Support Team can help update any shipping address errors.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: The checkout process is complete once you have reached the page containing your Order Number. Once your order is placed, a confirmation email with the details of your order will be sent to you. We send the confirmation email to the email address that you have provided to us. If you cannot find the confirmation email, check your spam folder. If you have any additional questions, contact our Customer Support Team.
Q: WHAT IS SEZZLE?
A: Ache is thrilled to offer Sezzle for all U.S.A. and Canadian customers who are over 18 years old. Make a purchase via our website and pay off your purchase in 4 payments over 6 weeks with 0% interest if you pay on time. Simply choose Sezzle at checkout as your chosen payment method. Click here to read details about Sezzle.
Q: I FOUND AN ITEM ONLINE BUT CAN’T FIND IT ANYWHERE?
A: If an item is online but not on our website then it may be discontinued. There’s a chance that your favorite items may restock or be replaced with a similar style. Be sure to sign up for our newsletter to receive updates on new arrivals and sales.
Q: WHY IS MY COUPON CODE INVALID?
A: If you are having difficulties with your coupon then the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. If a coupon code was not applied at checkout, a price adjustment will not be issued once the order has been confirmed. Full details are available in the Coupon Policy section of the Store Policy.
Q: WHERE DO YOU SHIP TO?
A: We ship to the USA and Canada. Shipping is free on all orders equal to or over CA$200 prior to taxes and fees. Items ordered may have different shipping availability and may be dispatched from different locations. Please allow 5-10 business days for your order to arrive once shipped. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties. Get more info in the Shipping Policy section of our Store Policy
Q: HOW DO I TRACK MY ORDER?
A: You will receive a confirmation email with detailed tracking information once your order has shipped. Please note that each item does specify the production time prior to shipping ranging from 1 to 4 weeks. While we don't foresee any delays after the parcel has shipped, sometimes things don’t go according to plan. Please contact your postal service in the event the carrier is delayed. Still having trouble? Reach out to us and we will help locate the parcel for you.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting the carrier you still need assistance locating your order, please contact our Customer Support Team.
Q: WHAT IS YOUR STORE POLICY?
A: Refunds are available for full price items. This excludes sale items, swimwear, bodysuits, undergarments, and accessories which are all FINAL SALE. Refunds are provided in the form of store credit via ACHE E-Gift Card. Product being returned must be in its original condition. It must be unworn, unaltered, unwashed, have tags attached, and have security tags attached with no signs of tampering. Please note, items that smell of perfume or deodorant, or that have make up marks, self tanner, or stains will not be accepted and will be sent back to the customer. Check our Return Policy for details.
We do make exceptions if your item is received damaged or defective, or if the item shipped is not what was ordered. Please contact us within 7 days from the date of delivery and send our Customer Support Team an email that includes the Order Number, the item(s) to be returned, and reason for the return. More details on all policies are available on our Store Policy page.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: Please refer to our section on Damaged items for more details If the item you received is damaged, please contact our Customer Support Team with your Order Number, damaged item number, and be ready to send photos of the damage. Our team will walk you through the return process and gladly help to get the issue resolved. Check our Return Policy for more info.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All sale items, swimwear, bodysuits, undergarments, and accessories are considered FINAL SALE. Check our Return Policy for more info.
Q: HOW DO I PROCESS A RETURN?
A: If the item qualifies for a return, follow the steps on our Return Policy page and reach out with any questions.
Q: CAN I BUY A GIFT CARD?
Given the handmade nature of our products, items that sell out may not become available again for a few weeks. We appreciate your patience.
ACHE reserves the right to cancel and refund any order, at any time, for any reason. We will notify you via email if this occurs.
If your order is incomplete, your items may be shipping separately or it may be out of stock. You will receive an email from us with separate shipment tracking numbers or cancelation of your order.
Haven’t seen anything? Send our Customer Support Team a message within 7 days with your Order Number and we’ll try our best to help.
Shipping is free for orders over CA$200 prior to taxes and fees to the US and Canada. For all other orders, shipping rates vary according to package size, weight and final destination. Items in your order may be housed in different locations, based on availability and distributor locations. Your order might therefore be split into separate deliveries from different locations to allow us to process and deliver your products efficiently.
Delivery days are estimates only and are not guaranteed. We will try to deliver your package within the estimated delivery times communicated to you but actual delivery times are sometimes outside of our control. Please note that ACHE is not responsible for any delays or fees due to customs.
We will deliver your order to the address you give us for delivery at the time you make your order. Once your order has been shipped, you will receive a confirmation email with your shipment’s information to help you track progress of your delivery. Contact the specified courier or your local postal service in the event the carrier is delayed. Once your package is delivered to your specified delivery address, the shipment and its contents become your responsibility.
We are not responsible for packages lost or stolen after the package is confirmed delivered by the shipping provider.
Still having trouble? Reach out to us and we will help locate your package for you.
DUTIES AND TAXES
Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. Failure to pay these fees will result in the package not being delivered to the recipient. ACHE does not enforce these fees, therefore we are unable to waive fees upon delivery. Please contact your local postal service for more information on duties and taxes.
If you are not completely satisfied with your order or have found a fault with your purchase, you may request a return. Upon review, eligible returns will be credited through store credit with ACHE.
If you receive your order and you are not satisfied with your item, you may return your unwanted ACHE items to us for store credit within 14 days of delivery. Returns will only be accepted for purchases of eligible full price items only. Sale items, swimwear, bodysuits, undergarments, and accessories are not eligible for return.
Customers with eligible returns will receive store credit only via an ACHE E-Gift Card. This will be processed within 5-7 business days of us receiving your package with the eligible items and ensuring they meet our return policy.
If you wish to request a return and initiate a review for store credit, please follow these steps:
- The product must be in its original condition, unworn, unaltered, unwashed, has tags attached, and has security tags intact with no signs of tampering. Please note, items that smell of perfume or deodorant, that have make up marks, self tanner, or stains will not be accepted as a return and will be sent back to the customer.
- If the item meets return policy standards, send our Customer Support Team an email that includes the Order Number, the item(s) to be returned, and reason for the return.
- Please wait for us to contact you via email or phone before you send your item back to us.
- Once we have contacted you and approved the return, please post the items back to the return address we provide you and email us with the Tracking Number.
- Return shipping is the responsibility of the customer. Return shipping must be prepaid and use a registered or traceable method to ensure safe and documented delivery. ACHE takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
- All returns will be processed within 5-7 business days of us receiving your package with the eligible items. You will be notified if meet our return standards and if you are eligible for store credit.
FAULTY OR DAMAGED ITEMS
All of our products are checked carefully before being shipped. In the event your item is damaged or defective upon delivery, please contact our Customer Support Team within 7 days from the date of delivery and we will review the process for a return or exchange. If it is determined that the product was intentionally damaged, or damaged through accident or negligence outside the control of ACHE, the claim may be rejected at the discretion of ACHE. Rejection of such a claim may result in the customer being responsible for paying the necessary fees to retrieve their defective merchandise.
Simply copy the promotional code you want to apply and enter it at checkout...
Promo codes cannot be combined with any other current offers, sales, or promotions. Promo codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. If a promo code was not applied at checkout, a price adjustment will not be issued once the order has been confirmed. If a promotion holds a minimum purchase requirement amount for eligibility, this amount is the subtotal of the order, calculated before any taxes/shipping fees in CAD. This is a fixed dollar amount associated with the code and will not be accepted below the amount.
Promotional codes are limited to one per customer per purchase and can only be used on full price merchandise, unless stated otherwise. Promo codes have no cash value and if a return is made, credit will be issued in the amount that was paid – total amount at checkout less the value of the promo code.
ACHE may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives credits, coupons, prizes or other benefits from ACHE by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any credits, coupons, prizes or benefits obtained through such means, and may be liable for civil and/or criminal penalties under applicable law. ACHE reserves the right to refuse or alter any coupon or promotion at its discretion. The contents of this statement may be altered at any time, at our discretion.
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Our E-Gift Cards are delivered by email and contain instructions to redeem in your confirmation email. No additional processing fees apply. No returns and no refunds on gift cards. Gift cards do not expire and value will not decrease unless applied to a purchase. E-Gift Cards are not redeemable for cash and are non-refundable, except where required by law. E-Gift Cards are not credit or debit cards, but constitute a prepayment on the cost of purchases at ACHEmode.com. There is no cash back for unused balances on E-Gift Cards, except where required by law. ACHE reserves the right to hold, suspend, cancel or refuse an order for which fraud, a violation of these Terms and Conditions, or a security risk is suspected. If your order is affected, you will be notified via email. E-Gift Cards cannot be recovered or replaced if lost. If a return is needed for a purchase that originally used an E-Gift Card, we will issue you a refund onto an E-Gift Card. The purchase and/or use of a Gift Card constitutes your acceptance of our Terms and Conditions.