ORDERS

Given the handmade nature of our products, items that sell out may not become available again for a few weeks. We appreciate your patience. 

ACHE reserves the right to cancel and refund any order, at any time, for any reason. We will notify you via email if this occurs.

If your order is incomplete, your items may be shipping separately or it may be out of stock. You will receive an email from us with separate shipment tracking numbers or cancelation of your order.

Haven’t seen anything? Send our Customer Support Team a message within 7 days with your Order Number and we’ll try our best to help. 

 

SHIPPING

Shipping is free for orders over CA$200 prior to taxes and fees to the US and Canada. For all other orders, shipping rates vary according to package size, weight and final destination. Items in your order may be housed in different locations, based on availability and distributor locations. Your order might therefore be split into separate deliveries from different locations to allow us to process and deliver your products efficiently.

Delivery days are estimates only and are not guaranteed. We will try to deliver your package within the estimated delivery times communicated to you but actual delivery times are sometimes outside of our control. Please note that ACHE is not responsible for any delays or fees due to customs. 

We will deliver your order to the address you give us for delivery at the time you make your order. Once your order has been shipped, you will receive a confirmation email with your shipment’s information to help you track progress of your delivery. Contact the specified courier or your local postal service in the event the carrier is delayed. Once your package is delivered to your specified delivery address, the shipment and its contents become your responsibility. 

We are not responsible for packages lost or stolen after the package is confirmed delivered by the shipping provider. 

Still having trouble? Reach out to us and we will help locate your package for you.

 

DUTIES AND TAXES

Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. Failure to pay these fees will result in the package not being delivered to the recipient. ACHE does not enforce these fees, therefore we are unable to waive fees upon delivery. Please contact your local postal service for more information on duties and taxes.

 

RETURNS

If you are not completely satisfied with your order or have found a fault with your purchase, you may request a return. Upon review, eligible returns will be credited through store credit with ACHE.

 

RETURN POLICY:

If you receive your order and you are not satisfied with your item, you may return your unwanted ACHE items to us for store credit within 14 days of delivery. Returns will only be accepted for purchases of eligible full price items only.  Sale items, swimwear, bodysuits, undergarments, and accessories are not eligible for return.

Customers with eligible returns will receive store credit only via an ACHE E-Gift Card. This will be processed within 5-7 business days of us receiving your package with the eligible items and ensuring they meet our return policy. 

If you wish to request a return and initiate a review for store credit, please follow these steps:

    1. The product must be in its original condition, unworn, unaltered, unwashed, has tags attached, and has security tags intact with no signs of tampering. Please note, items that smell of perfume or deodorant, that have make up marks, self tanner, or stains will not be accepted as a return and will be sent back to the customer.
    2. If the item meets return policy standards, send our Customer Support Team an email that includes the Order Number, the item(s) to be returned, and reason for the return. 
    3. Please wait for us to contact you via email or phone before you send your item back to us.
    4. Once we have contacted you and approved the return, please post the items back to the return address we provide you and email us with the Tracking Number.
  • Return shipping is the responsibility of the customer. Return shipping must be prepaid and use a registered or traceable method to ensure safe and documented delivery. ACHE takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
  • All returns will be processed within 5-7 business days of us receiving your package with the eligible items. You will be notified if meet our return standards and if you are eligible for store credit.

 

FAULTY OR DAMAGED ITEMS

All of our products are checked carefully before being shipped. In the event your item is damaged or defective upon delivery, please contact our Customer Support Team within 7 days from the date of delivery and we will review the process for a return or exchange. If it is determined that the product was intentionally damaged, or damaged through accident or negligence outside the control of ACHE, the claim may be rejected at the discretion of ACHE. Rejection of such a claim may result in the customer being responsible for paying the necessary fees to retrieve their defective merchandise.

 

 

PROMO CODES

Simply copy the promotional code you want to apply and enter it at checkout...

Promo codes cannot be combined with any other current offers, sales, or promotions. Promo codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. If a promo code was not applied at checkout, a price adjustment will not be issued once the order has been confirmed. If a promotion holds a minimum purchase requirement amount for eligibility, this amount is the subtotal of the order, calculated before any taxes/shipping fees in CAD. This is a fixed dollar amount associated with the code and will not be accepted below the amount.

Promotional codes are limited to one per customer per purchase and can only be used on full price merchandise, unless stated otherwise. Promo codes have no cash value and if a return is made, credit will be issued in the amount that was paid – total amount at checkout less the value of the promo code. 

ACHE may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives credits, coupons, prizes or other benefits from ACHE by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any credits, coupons, prizes or benefits obtained through such means, and may be liable for civil and/or criminal penalties under applicable law. ACHE reserves the right to refuse or alter any coupon or promotion at its discretion. The contents of this statement may be altered at any time, at our discretion.

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E-GIFT CARDS

Our E-Gift Cards are delivered by email and contain instructions to redeem in your confirmation email. No additional processing fees apply. No returns and no refunds on gift cards. Gift cards do not expire and value will not decrease unless applied to a purchase. E-Gift Cards are not redeemable for cash and are non-refundable, except where required by law. E-Gift Cards are not credit or debit cards, but constitute a prepayment on the cost of purchases at ACHEmode.com. There is no cash back for unused balances on E-Gift Cards, except where required by law. ACHE reserves the right to hold, suspend, cancel or refuse an order for which fraud, a violation of these Terms and Conditions, or a security risk is suspected. If your order is affected, you will be notified via email. E-Gift Cards cannot be recovered or replaced if lost. If a return is needed for a purchase that originally used an E-Gift Card, we will issue you a refund onto an E-Gift Card. The purchase and/or use of a Gift Card constitutes your acceptance of our Terms and Conditions.