ORDERS

Given the handmade nature of our products, items that sell out may not become available again for a few weeks. We appreciate your patience. 

ACHE reserves the right to cancel and refund any order, at any time, for any reason. We will notify you via email if this occurs.

If your order is incomplete, your items may be shipping separately or it may be out of stock. You will receive an email from us with separate shipment tracking numbers or cancelation of your order.

Haven’t seen anything? Send our Customer Support Team a message within 7 days with your Order Number and we’ll try our best to help. 

 

SHIPPING

Shipping is free for orders over $200 prior to taxes and fees to the US and Canada. For all other orders, shipping rates vary according to package size, weight and final destination. Items in your order may be housed in different locations, based on availability and distributor locations. Your order might therefore be split into separate deliveries from different locations to allow us to process and deliver your products efficiently.

Delivery days are estimates only and are not guaranteed. We will try to deliver your package within the estimated delivery times communicated to you but actual delivery times are sometimes outside of our control. Please note that ACHE is not responsible for any delays or fees due to customs. 

We will deliver your order to the address you give us for delivery at the time you make your order. Once your order has been shipped, you will receive a confirmation email with your shipment’s information to help you track progress of your delivery. Contact the specified courier or your local postal service in the event the carrier is delayed. Once your package is delivered to your specified delivery address, the shipment and its contents become your responsibility. 

We are not responsible for packages lost or stolen after the package is confirmed delivered by the shipping provider. 

Still having trouble? Reach out to us and we will help locate your package for you.

 

DUTIES AND TAXES

Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. Failure to pay these fees will result in the package not being delivered to the recipient. ACHE does not enforce these fees, therefore we are unable to waive fees upon delivery. Please contact your local postal service for more information on duties and taxes.