If you are not completely satisfied with your order or have found a fault with your purchase, you may request a return. Upon review, eligible returns will be credited through store credit with ACHE.
If you receive your order and you are not satisfied with your item, you may return your unwanted ACHE items to us for store credit within 14 days of delivery. Returns will only be accepted for purchases of eligible full price items only. Sale items, swimwear, bodysuits, undergarments, and accessories are not eligible for return.
Customers with eligible returns will receive store credit only via an ACHE E-Gift Card. This will be processed within 5-7 business days of us receiving your package with the eligible items and ensuring they meet our return policy.
If you wish to request a return and initiate a review for store credit, please follow these steps:
- The product must be in its original condition, unworn, unaltered, unwashed, has tags attached, and has security tags intact with no signs of tampering. Please note, items that smell of perfume or deodorant, that have make up marks, self tanner, or stains will not be accepted as a return and will be sent back to the customer.
- If the item meets return policy standards, send our Customer Support Team an email that includes the Order Number, the item(s) to be returned, and reason for the return.
- Please wait for us to contact you via email or phone before you send your item back to us.
- Once we have contacted you and approved the return, please post the items back to the return address we provide you and email us with the Tracking Number.
- Return shipping is the responsibility of the customer. Return shipping must be prepaid and use a registered or traceable method to ensure safe and documented delivery. ACHE takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
- All returns will be processed within 5-7 business days of us receiving your package with the eligible items. You will be notified if meet our return standards and if you are eligible for store credit.
FAULTY OR DAMAGED ITEMS
All of our products are checked carefully before being shipped. In the event your item is damaged or defective upon delivery, please contact our Customer Support Team within 7 days from the date of delivery and we will review the process for a return or exchange. If it is determined that the product was intentionally damaged, or damaged through accident or negligence outside the control of ACHE, the claim may be rejected at the discretion of ACHE. Rejection of such a claim may result in the customer being responsible for paying the necessary fees to retrieve their defective merchandise.