A: Refunds are available for full price items. This excludes sale items, swimwear, bodysuits, undergarments, accessories, and custom orders which are all FINAL SALE. Refunds are provided in the form of store credit via ACHE E-Gift Card. Product being returned must be in its original condition. It must be unworn, unaltered, unwashed, have tags attached, and have security tags attached with no signs of tampering. Please note, items that smell of perfume or deodorant, or that have make up marks, self tanner, or stains will not be accepted and will be sent back to the customer. Check our Return Policy for details.
We do make exceptions if your item is received damaged or defective, or if the item shipped is not what was ordered. Please contact us within 7 days from the date of delivery and send our Customer Support Team an email that includes the Order Number, the item(s) to be returned, and reason for the return. More details on all policies are available on our Store Policy page.