A: Unfortunately, orders CANNOT be modified once they have been confirmed. Our Customer Support Team can help update any shipping address errors.
A: The checkout process is complete once you have reached the page containing your Order Number. Once your order is placed, a confirmation email with the details of your order will be sent to you. We send the confirmation email to the email address that you have provided to us. If you cannot find the confirmation email, check your spam folder. If you have any additional questions, contact our Customer Support Team.
A: Ache is thrilled to offer Sezzle for all US and Canadian customers who are over 18 years old. Make a purchase via our website and pay off your purchase in 4 payments over 6 weeks with 0% interest if you pay on time. Simply choose Sezzle at checkout as your chosen payment method. Click here to read details about Sezzle.
A: If an item is online but not on our website then it may be discontinued. There’s a chance that your favorite items may restock or be replaced with a similar style. Be sure to sign up for our newsletter to receive updates on new arrivals and sales.
A: If you are having difficulties with your coupon then the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. If a coupon code was not applied at checkout, a price adjustment will not be issued once the order has been confirmed. Full details are available in the Coupon Policy section of the Store Policy.
A: We ship to the USA and Canada. Shipping is free for orders with a $200CAD minimum prior to taxes and fees. Items ordered may have different shipping availability and may be dispatched from different locations. Please allow 5-10 business days for your order to arrive once shipped. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties. Get more info in the Shipping Policy section of our Store Policy.
A: You will receive a confirmation email with detailed tracking information once your order has shipped. Please note that each item does specify the production time prior to shipping ranging from 1 to 4 weeks. While we don't foresee any delays after the parcel has shipped, sometimes things don’t go according to plan. Please contact your postal service in the event the carrier is delayed. Still having trouble? Reach out to us and we will help locate the parcel for you.
A: If after contacting the carrier you still need assistance locating your order, please contact our Customer Support Team. We will do our best to help but we are not liable for lost or delayed packages.
Due to the made to order nature of our product, delays in production are possible in which case you will receive notification through email.
Once an order has started tracking, we are no longer liable for delays or lost packages. Please use your provided information to locate your package and contact your local shipping carrier for assistance.
A: Refunds are available for full price items. This excludes sale items, swimwear, bodysuits, undergarments, accessories, and custom orders which are all FINAL SALE. Refunds are provided in the form of store credit via ACHE E-Gift Card. Product being returned must be in its original condition. It must be unworn, unaltered, unwashed, have tags attached, and have security tags attached with no signs of tampering. Please note, items that smell of perfume or deodorant, or that have make up marks, self tanner, or stains will not be accepted and will be sent back to the customer. Check our Return Policy for details.
We do make exceptions if your item is received damaged or defective, or if the item shipped is not what was ordered. Please contact us within 7 days from the date of delivery and send our Customer Support Team an email that includes the Order Number, the item(s) to be returned, and reason for the return. More details on all policies are available on our Store Policy page.
A: Please refer to our section on Damaged items for more details If the item you received is damaged, please contact our Customer Support Team with your Order Number, damaged item, and be ready to send photos of the damage. Our team will walk you through the return process and gladly help to get the issue resolved. Check our Return Policy for more info.
A: All sale items, swimwear, bodysuits, undergarments, and accessories are considered FINAL SALE. Check our Return Policy for more info.
A: If the item qualifies for a return, follow the steps on our Return Policy page and reach out with any questions.
A: You can purchase an ACHE E-Gift Card by clicking here. Policies are available in the E-Gift Card section of our Store Policy page.